Built to be worn. Supported for the journey.
Every RHYNO timepiece is supported through our international service network. From routine mechanical servicing to warranty evaluation and repair, your watch is managed by RHYNO and serviced by the appropriate specialized facility.
REQUEST SERVICE
What to expect
Submit Your RequestTell us about your RHYNO and the service required. Once submitted, our team will review your request and provide instructions for sending your timepiece to us.
International ServiceYour timepiece is forwarded to the appropriate specialized service facility for professional evaluation and service. Non-warranty work requiring additional charges will be quoted for approval before proceeding.
Send Your Watch to RHYNOSecurely package and send your timepiece using the instructions provided. Upon arrival, your RHYNO will be documented and prepared for the appropriate service facility.
Service & Return
Following service, testing and quality control, your RHYNO is prepared for return. You will receive confirmation when your timepiece has completed the service process.
01 Warranty Service
If your RHYNO requires attention due to a defect covered under its warranty, RHYNO will coordinate evaluation and service through the appropriate facility.
Approved warranty repairs are performed without a service charge, and RHYNO covers international service logistics associated with covered warranty work.
Damage caused by impact, misuse, unauthorized modification, normal wear, or other conditions outside the warranty may require a non-warranty service estimate.
02 Non-Warranty Service
MAINTENANCE & REPAIRS
Mechanical watches periodically require professional attention. RHYNO can coordinate routine servicing, movement repair, water-resistance restoration, component replacement and other appropriate work for RHYNO timepieces.
After evaluation, we will provide an estimate for any chargeable work. No chargeable repair work begins without customer authorization.
INTERNATIONAL SERVICE LOGISTICS
RHYNO coordinates service through specialized facilities selected according to the movement, construction and service requirements of each timepiece.
To maintain an efficient international service program, watches are generally consolidated into one scheduled service dispatch each month
Non-warranty service may be subject to an International Service Logistics Fee of up to $150 per timepiece. The applicable fee will be disclosed before your watch is forwarded for service.
NEXT SERVICE DISPATCH
September 4,2026
Receiving Cutoff: August 28, 2026
TIME, PRECISION & CARE
Mechanical service is a precision process. Turnaround varies according to the work required, parts availability and the appropriate service facility.
RHYNO will provide updates at key stages throughout the service process.
YOUR RHYNO. IN THE RIGHT HANDS.
Whether your timepiece requires routine maintenance or specialized attention, RHYNO will coordinate its journey from intake through completed service.